الشحن

Shipping Policy

Last updated: July 2, 2026

This Shipping Policy applies to orders placed through Wellnexonline.com LLC on www.wellnexonline.com.

Order Processing

• Orders are usually processed within 1–2 business days after payment confirmation.

• Orders are not processed on weekends or public holidays.

• During busy periods, promotions, or inventory delays, processing may take longer.

Delivery Time

• UAE: 1–3 business days.

• Selected GCC countries: 4–7 business days.

Delivery times are estimates only and may vary based on product availability, courier delays, customs checks, weather conditions, or other events beyond our control.

Shipping Charges

• Shipping fees are calculated at checkout based on destination, order value, package size, and any applicable promotions.

• The final shipping cost is shown before you complete payment.

Order Tracking

• Once your order has shipped, you will receive a tracking number by email or SMS, where available.

• Tracking information may take 24–48 hours to update.

Delivery Issues

If your order is delayed, lost, damaged, or delivered incorrectly, please contact us as soon as possible:

• Email: info@wellnexonline.com

• Phone: +971 50 340 6451

Please include your order number so we can assist you faster.

Incorrect Address

• Please make sure your shipping address is complete and accurate at checkout.

• We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.

Customs and Duties

• For GCC deliveries, customs duties, taxes, or import fees may apply depending on the destination country.

• These charges, if any, are the customer’s responsibility unless stated otherwise at checkout.

Shipping Restrictions

Some products may have shipping restrictions depending on product type, destination, or courier limitations. If an item cannot be shipped to your address, we will contact you.

Contact Us

Wellnexonline.com LLC
Email: info@wellnexonline.com
Phone: +971 50 340 6451
Business Hours: Monday – Friday: 9:00 AM – 10:00 PM (Gulf Standard Time - UAE)

Registered Office
Shams Media City
Sharjah
United Arab Emirates

Operations Office
Level 1, DAMAC Park Towers
Dubai International Financial Centre (DIFC)
Dubai
United Arab Emirates