Shipping Policy
Shipping Policy for Wellnexonline.com LLC
Thank you for shopping with Wellnexonline.com LLC. We ship orders across the UAE and selected GCC countries, and we aim to process and deliver orders as quickly and reliably as possible.
Order Processing
Orders are usually processed within 1–2 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During busy periods or promotional campaigns, processing may take slightly longer.
Delivery Time
UAE: 1–3 business days.
GCC countries: 3–7 business days.
Delivery times are estimates and may vary depending on product availability, courier delays, customs checks, or other factors outside our control.
Shipping Charges
Shipping fees are shown at checkout before you complete your order.
In some cases, free shipping promotions may apply and will be clearly displayed on the website or at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please allow up to 24–48 hours for the courier tracking information to update.
Delivery Issues
If your order is delayed, lost, damaged, or delivered to the wrong address, please contact us as soon as possible at:
Email: info@wellnexonline.com
Phone: +971 50 340 6451
Please include your order number so we can help you faster.
Incorrect Address
Please make sure your shipping address is entered correctly at checkout.
We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.
Customs and Duties
For GCC or international deliveries, customs duties, taxes, or import fees may apply depending on the destination country.
Any such charges are the customer’s responsibility unless stated otherwise at checkout.
Shipping Restrictions
Some products may have shipping restrictions due to product type, destination rules, or carrier limitations. If an item cannot be shipped to your address, we will contact you.
Contact Us
If you have any questions about your shipment, please contact us:
Wellnexonline.com LLC
Email: info@wellnexonline.com
Phone: +971 50 340 6451
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM GST