Terms of Service

Terms and Conditions

Last updated: July 2, 2026

Welcome to WellnexOnline (“WellnexOnline,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of www.wellnexonline.com (the “Website”), including any purchases made through the Website and any related services offered by Wellnexonline.com LLC.

By accessing, browsing, creating an account, or placing an order on this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations of the United Arab Emirates. If you do not agree with these Terms, please do not use the Website.

1. Company Information

This Website is owned and operated by Wellnexonline.com LLC, a limited liability company registered in the United Arab Emirates.

Legal Business Name: Wellnexonline.com LLC
Company Type: Limited Liability Company (LLC)
Registered Office: Sharjah Media City (Shams), Sharjah, United Arab Emirates
Trade License No.: 2647158.01
Licensed Business Activity: Retail sale via internet and electronic commerce through websites
Operating Office: Level 1, DAMAC Park Tower, Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates

2. Customer Support

Website: www.wellnexonline.com
Email: info@wellnexonline.com
Telephone: +971 50 340 6451
Business Hours: Monday to Sunday, 9:00 AM to 10:00 PM GST

3. About WellnexOnline

WellnexOnline is a UAE-based e-commerce platform operated by Wellnexonline.com LLC. We offer a selected range of health, wellness, skincare, beauty, personal care, baby care, nutrition, and lifestyle products from trusted brands.

Our goal is to provide a secure, transparent, and convenient online shopping experience while maintaining product authenticity and customer service standards. WellnexOnline does not sell or dispense prescription-only medicines through this Website.

4. Eligibility

To use this Website, you confirm that you:

  • Are at least 18 years old.

  • Have the legal capacity to enter into a binding agreement.

  • Provide accurate and current information.

  • Comply with applicable UAE laws while using the Website.

We may refuse service if we reasonably believe these conditions are not met.

5. Acceptance of Terms

By using the Website, you agree to:

  • Comply with these Terms.

  • Provide accurate information when placing orders.

  • Use the Website only for lawful purposes.

These Terms apply to all visitors, registered customers, purchasers, and users of the Website.

6. Changes to These Terms

We may update these Terms from time to time to reflect legal, operational, or service changes. The revised Terms become effective when posted on this Website. Your continued use of the Website means you accept the updated Terms.

7. Products Available

Products available may include:

  • Skincare

  • Beauty products

  • Hair care

  • Personal care

  • Baby care

  • Nutrition products

  • Vitamins

  • Food supplements

  • Sports nutrition

  • Wellness products

  • Home healthcare products

  • Daily healthcare essentials

  • Lifestyle products

Availability may change without notice.

8. Product Information

We make reasonable efforts to ensure product information is accurate, including product titles, descriptions, ingredients, images, specifications, pricing, stock status, and manufacturer information.

However:

  • Manufacturers may update packaging or ingredients.

  • Product images may vary slightly from the actual product.

  • Colors may appear different depending on screen settings.

Customers should review product labels, ingredient lists, warnings, and usage instructions before purchase and use.

9. Medical Information Disclaimer

Product content on this Website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always consult a qualified professional for medical concerns.

10. Product Availability

All products are subject to stock availability. If a product becomes unavailable after an order is placed, we may:

  • Contact you with an alternative recommendation.

  • Partially fulfill the order.

  • Cancel the unavailable item and issue a refund.

11. Pricing

All prices are shown in United Arab Emirates Dirham (AED) and include applicable UAE VAT unless stated otherwise.

Prices may change without notice due to supplier pricing, promotions, inventory updates, or pricing corrections. The price charged will be the price confirmed at checkout. If a genuine pricing error occurs, we may cancel or amend the order before dispatch.

12. Promotions

Promotions, discount codes, and limited-time offers:

  • Cannot normally be combined unless stated otherwise.

  • Are subject to stock availability.

  • May end without notice.

  • May have minimum purchase requirements.

We may withdraw or modify promotions affected by technical errors or misuse.

13. Orders

When you place an order, you are making an offer to purchase selected products. Orders are accepted only after:

  • Payment authorization, where applicable.

  • Fraud screening.

  • Inventory confirmation.

  • Order confirmation issued by WellnexOnline.

We may refuse orders, cancel suspicious transactions, limit quantities, or reject commercial resale purchases.

14. Account Registration

If you create an account, you are responsible for keeping your login details confidential. Please notify us immediately if you suspect unauthorized access.

15. Fraud Prevention

We may carry out additional verification before dispatching certain orders to help prevent fraud. We may request identity or address verification where reasonably necessary. Fraudulent activity may be reported to the relevant authorities.

16. Accepted Payment Methods

Accepted payment methods may include:

  • Visa

  • Mastercard

  • Apple Pay, where available

  • Google Pay, where available

  • Tabby

  • Tamara

  • Cash on Delivery, selected locations only

  • Other methods shown at checkout

Payments are processed by third-party payment providers. We do not store complete payment card information on our servers.

17. Shipping and Delivery

We deliver throughout the United Arab Emirates and selected GCC countries. Estimated delivery times are guidance only and may vary due to product availability, delivery location, payment verification, weather, courier operations, customs clearance, or other unforeseen circumstances.

18. UAE Delivery

For eligible orders within the UAE, we aim for next-business-day delivery where possible. Delivery times may vary depending on order timing, product availability, customer location, public holidays, courier capacity, and weather conditions. Remote areas may require additional time.

19. GCC Delivery

For selected GCC countries, estimated delivery time is 4–7 business days. Delivery timelines may vary due to customs clearance, import rules, courier delays, national holidays, and local delivery partners. Customers are responsible for complying with local import requirements where applicable.

20. Shipping Charges

Shipping charges are calculated during checkout based on destination, order value, package size, and promotional offers, if applicable. The final shipping cost is shown before payment confirmation.

21. Delivery Attempts

Our courier may attempt delivery more than once if the first attempt is unsuccessful. If repeated attempts fail because of incorrect information or customer unavailability, the order may be returned to us. Additional delivery charges may apply for re-delivery.

22. Incorrect Delivery Information

Customers are responsible for providing accurate name, mobile number, address, building number, apartment or villa number, landmark, and emirate. We are not responsible for delays or failed deliveries caused by incorrect customer information.

23. Order Cancellation

Customers may request cancellation before the order is dispatched. Once shipped, cancellation may not be possible. We may cancel an order due to product unavailability, pricing errors, payment failure, fraud prevention, duplicate orders, or operational limitations. Where payment has already been received, an eligible refund will be processed using the original payment method.

24. Right to Refuse Orders

We may refuse or cancel any order where fraud is suspected, payment cannot be verified, incorrect pricing has been published, products are unavailable, delivery cannot be completed, or the order breaches applicable laws or these Terms.

25. Returns Policy

If you receive a damaged product, defective product, incorrect item, or incomplete order, please contact Customer Support within 48 hours of delivery at:

26. Return Eligibility

Products may be eligible for return if they are damaged, defective, incorrectly supplied, or significantly different from what was ordered. Returned products must be unused, unopened where hygiene rules apply, and include original packaging, labels, accessories, and proof of purchase.

27. Non-Returnable Products

Unless required by applicable UAE consumer protection laws, the following products cannot normally be returned:

  • Opened skincare products

  • Opened cosmetics

  • Personal care products after use

  • Hygiene-sensitive products

  • Food supplements after opening

  • Baby feeding products after opening

  • Gift cards

  • Clearance items

  • Flash sale items

  • Products marked “Non-Returnable”

28. Refund Policy

Where a return is approved, refunds will be processed using the original payment method wherever possible. Estimated processing times:

  • Credit/Debit Cards: up to 15 business days.

  • Tabby/Tamara: subject to their payment processing timelines.

  • Cash on Delivery: processed using an agreed alternative payment method where applicable.

Refund timing may vary depending on banks or payment providers.

29. Exchanges

Where stock is available, we may offer a replacement for damaged, defective, or incorrectly delivered products. Replacement availability depends on inventory at the time the request is approved.

30. Flash Sale Terms

Flash sale products are available only for limited periods. Prices apply only during the promotional period, quantities are limited, and offers may end without notice. Flash sale products remain covered by applicable UAE consumer protection laws for manufacturing defects.

31. Clearance Sale Terms

Clearance items are offered at reduced prices. Clearance products may have older packaging, and promotional pricing is final. Stock is limited, and availability is not guaranteed. Products damaged during transit remain eligible for replacement or refund in accordance with applicable law.

32. Gift Cards

Where gift cards are offered, they are non-refundable, cannot normally be exchanged for cash, may be subject to expiry dates, and may only be redeemed through WellnexOnline. Lost or stolen gift cards may not be replaceable.

33. Customer Responsibilities

Customers agree to provide accurate information, inspect deliveries upon receipt, follow manufacturer instructions, use products responsibly, store products properly, and comply with applicable UAE laws.

34. Product Authenticity Commitment

Wellnexonline.com LLC is committed to supplying genuine products sourced through authorized suppliers, distributors, manufacturers, or legitimate wholesale channels. We do not knowingly sell counterfeit, imitation, or unauthorized products.

35. Product Images

Product images are for illustrative purposes. Packaging, labels, colors, and appearance may vary due to manufacturer updates or screen settings. Such variations do not automatically mean the product is defective.

36. Acceptable Use

You agree not to:

  • Use the Website for unlawful purposes.

  • Attempt unauthorized access to our systems or customer accounts.

  • Upload viruses, malware, or malicious code.

  • Interfere with Website security or performance.

  • Copy, scrape, or extract Website data without written permission.

  • Use bots or automated tools that negatively affect Website performance.

  • Misrepresent your identity or provide false information.

  • Engage in fraudulent purchasing activities.

We may suspend or terminate access for violations of these Terms.

37. Customer Reviews and User Content

If you submit reviews, ratings, testimonials, comments, or questions, you confirm that the content is truthful, lawful, and does not infringe the rights of others. You grant us a non-exclusive, royalty-free, worldwide license to use and display that content in connection with our business. We may moderate or remove content at our discretion.

38. Intellectual Property

All Website content, including logos, branding, photography, graphics, icons, videos, text, layout, software, and design, is owned by or licensed to Wellnexonline.com LLC and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or commercially exploit Website content without our written consent.

39. Third-Party Links

The Website may include links to third-party sites for convenience. We do not control those websites and are not responsible for their content, privacy practices, products, or services. Use of third-party sites is at your own risk.

40. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information. By using the Website, you consent to processing in accordance with our Privacy Policy.

41. Website Availability

We aim to keep the Website available at all times, but we do not guarantee uninterrupted access. Temporary interruptions may occur due to maintenance, upgrades, security enhancements, internet issues, technical failures, or other events beyond our reasonable control.

42. Disclaimer

The Website and all products and services are provided on an “as available” and “as is” basis. To the maximum extent permitted by applicable law, we disclaim warranties of merchantability, fitness for a particular purpose, uninterrupted availability, and freedom from technical errors. Nothing in these Terms excludes any rights available to consumers under applicable UAE law.

43. Limitation of Liability

To the fullest extent permitted by law, Wellnexonline.com LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Website, inability to access the Website, delivery delays, third-party courier services, manufacturer packaging changes, technical failures, payment gateway interruptions, or events beyond our reasonable control. Where liability cannot legally be excluded, our maximum liability will not exceed the amount paid for the relevant order.

44. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, pandemics, war, civil unrest, government actions, customs delays, labor disputes, power failures, internet outages, or transportation disruptions.

45. Indemnity

You agree to indemnify and hold harmless Wellnexonline.com LLC, its directors, officers, employees, affiliates, and service providers from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the Website, your breach of these Terms, your violation of applicable laws, or infringement of third-party rights.

46. Suspension and Termination

We may suspend or terminate your account or access if fraudulent activity is suspected, false information has been provided, these Terms have been violated, or action is required by law or regulatory authorities.

47. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from these Terms shall be subject to the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

48. Severability

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect.

49. No Waiver

Failure by WellnexOnline to enforce any provision of these Terms does not constitute a waiver of any rights.

50. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and Cookie Policy, form the entire agreement between WellnexOnline and the customer regarding Website use and purchases.

51. Contact Information

If you have questions about these Terms and Conditions, contact us at:

Wellnexonline.com LLC
Website: www.wellnexonline.com
Customer Support Email: info@wellnexonline.com
Customer Care: +971 50 340 6451
Operating Office: Level 1, DAMAC Park Tower, DIFC, Dubai, United Arab Emirates
Registered Company: Wellnexonline.com LLC
Registered Office: Sharjah Media City (Shams), Sharjah, United Arab Emirates