Return & Refund Policy

Last Updated: July 8, 2026

Wellnexonline.com LLC is committed to ensuring your satisfaction with every purchase. Please read this policy carefully before placing your order.

1. Eligibility for Returns

We accept returns only under the following conditions:

The item received is damaged, defective, or incorrect
You contact us within 7 days of delivery at info@wellnexonline.com
The item is unused, unopened, and in its original packaging
Your request includes your order number, photos of the item, and photos of the packaging

For hygiene and safety reasons, opened or used products are not eligible for return or refund unless required by applicable UAE consumer protection law.

2. Non-Returnable Items

The following items cannot be returned under any circumstances:

Opened or used personal care, skincare, or hygiene products
Supplements and vitamins once opened
Baby care products once opened
Items marked as Final Sale at the time of purchase
Items without original packaging or proof of purchase

3. How to Request a Return

To initiate a return, please follow these steps:

Email info@wellnexonline.com within 7 days of delivery
Use the subject line: "Return Request – Order #[Your Order Number]"
Include clear photos of the damaged, defective, or incorrect item and its packaging
Our team will review your request within 2–3 business days and respond with next steps

Do not return any item without prior written approval from our team. Unapproved returns will not be accepted.

4. Refund Process

Once your return is received and inspected:

We will notify you by email of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method within 7–10 business days
Shipping costs are non-refundable unless the return is due to our error
If you paid by cash on delivery, refunds will be issued as store credit or bank transfer within 7–10 business days

5. Exchanges

We only replace items that are damaged, defective, or incorrect. If you need an exchange for the same item, email us at info@wellnexonline.com within 7 days of delivery.

6. Order Cancellation

Orders may be cancelled within 2 hours of placement by emailing info@wellnexonline.com with your order number
Once an order has been processed or dispatched, it cannot be cancelled
If your order has already shipped, please follow the return process above once it is delivered

7. Damaged or Lost in Transit

If your order arrives damaged or is lost in transit:

Contact us within 7 days of the expected delivery date
Provide your order number and any available photos or delivery confirmation details
We will investigate with the courier and offer a replacement or refund as appropriate