Privacy policy

Privacy Policy

Last Updated: July 8, 2026

Wellnexonline.com LLC operates this website, www.wellnexonline.com, including all related information, content, features, products, and services to provide customers with a secure and convenient online shopping experience. Our website is powered by Shopify, which enables us to deliver our e-commerce services.

This Privacy Policy explains how Wellnexonline.com LLC collects, uses, stores, processes, and discloses your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website and services, Wellnexonline.com LLC may collect the following information:

Contact Information

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address

Order Information

Products Ordered
Order History
Delivery Information
Returns
Exchanges
Wishlist Items

Account Information

Login Details
Account Preferences
Saved Addresses

Payment Information

Payments are securely processed through authorised third-party payment providers.

Wellnexonline.com LLC does not store complete debit card or credit card details on its servers.

Device Information

When visiting our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Information
Cookies
Analytics Data

How We Use Your Information

Wellnexonline.com LLC uses your information to:

Process and fulfil your orders
Deliver purchased products
Process payments securely
Create and manage your account
Provide customer support
Respond to enquiries
Improve our website and services
Personalise your shopping experience
Prevent fraud and misuse
Comply with applicable legal obligations
Send order updates and service notifications
Send marketing communications where you have provided consent

Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyse website traffic
Measure marketing performance
Enhance your shopping experience

You can disable cookies through your browser settings; however, some website features may not function correctly.

Google Analytics & Advertising

Wellnexonline.com LLC may use:

Google Analytics
Google Ads
Google Tag Manager
Meta Pixel
Microsoft Clarity
Other analytics and advertising platforms

These services help us improve website performance, analyse visitor behaviour, and provide relevant content and advertising.

How We Share Your Information

Wellnexonline.com LLC does not sell or rent your personal information.

Your information may be shared only where necessary with trusted service providers, including:

Shopify
Payment Providers
Courier & Delivery Partners
Logistics Providers
Customer Support Providers
IT Service Providers
Marketing & Analytics Providers
Government Authorities where required by law

These providers process your information only for authorised business purposes and are expected to protect your information appropriately.

Shopify

Our website is hosted on Shopify.

Information you provide may be processed by Shopify to operate and improve the services provided through our website.

For more information about how Shopify processes personal information, please visit:

https://privacy.shopify.com

Data Security

Wellnexonline.com LLC implements appropriate administrative, technical, and organisational security measures to protect your personal information against:

Unauthorised access
Disclosure
Misuse
Loss
Alteration
Destruction

While we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our policies

Your Privacy Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Delete your personal information where legally permitted
Withdraw consent for marketing communications
Request additional information about how your personal information is processed

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

Wellnexonline.com LLC is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing any personal information.

Children's Privacy

Our website is intended for a general audience.

Wellnexonline.com LLC does not knowingly collect personal information from children without appropriate consent where required by applicable law.

International Transfers

Your personal information may be processed or stored within the United Arab Emirates or in other jurisdictions where our authorised service providers operate, subject to applicable legal requirements.

Changes to this Privacy Policy

Wellnexonline.com LLC may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or website functionality.

Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, how Wellnexonline.com LLC processes your personal information, or if you wish to exercise your privacy rights, please contact us.

Wellnexonline.com LLC

Registered Office
Shams Media City
Sharjah
United Arab Emirates

Operations Office
Level 1, DAMAC Park Towers
Dubai International Financial Centre (DIFC)
Dubai, United Arab Emirates

Email: info@wellnexonline.com

Phone: +971 50 340 6451

Website: www.wellnexonline.com

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